Updated Inactive Account Policy (Effective August 2024)
To ensure efficient account management and maintain compliance with our service policies, we have updated our Inactive Account Policy, effective August 2024.
Under this policy, any account that remains inactive for 365 consecutive days—meaning there are no outgoing calls or chargeable activities during this period—will be classified as inactive. Once an account reaches this inactivity threshold, any unused or remaining account credits will automatically expire and will no longer be available for use.
We encourage all customers to keep their accounts active by making at least one outgoing call within every 365-day period to preserve their account balance and avoid the expiration of unused credits.
If you have any questions about this policy or require further assistance, please contact our customer support team for clarification.